Shipping Policy

At Eagle Decors, we offer

• Free delivery across Pakistan
• Hassle-free replacement
• No shipping costs for customers

Delivery Terms

• Cities of SIndh: 3-5 working days.
• Other provinces: 5-7 working days

Note: Delivery times may vary due to road blockages, public holidays, or unforeseen circumstances

Dispatch Time

• Orders are usually dispatched within 5 business days after confirmation.
• Our warehouse operates Monday – Saturday, except national holidays.

Change of Delivery Address

Request address changes by contact our customer support team +92 329 8371638 | contact@eagledecors.com before order dispatch

Delivery Time Exceeded

Contact us +92 329 8371638 | contact@eagledecors.com \ +92 329 8371638 for investigation and resolution

Tracking Notifications

Customers receive SMS with tracking ID from courier company

Parcels Damaged In Transit

Reject damaged parcels from courier; contact customer service via +92 329 8371638 | contact@eagledecors.com \ +92 329 8371638

Cancellations

We accept cancellations before order dispatch

Replacement Policy

At Eagle Decors, we ensure our premium wall decor meets the highest quality standards. However, in rare cases, a replacement may be necessary

Eligibility for Replacement

To qualify for a replacement, the product must:

• Be damaged or defective upon delivery.
• Have manufacturing defects.
• Not match the ordered product

Replacement Procedure

• Contact our customer service via WhatsApp, email, or phone within 3 days of delivery
• Provide order number, product name, and reason for replacement
• Our team will guide you through the process

Replacement Timeline

• Replacement requests will be processed within 3-5 business days
• Replaced products will be dispatched within 5-7 business days

Conditions for Replacement

• Product must be in original packaging and condition
• Product must not have been installed or used
• Replacement will only be provided for the same product
• Products damaged due to improper handling or installation