Frequently asked questions
What materials do you use?
We use high-quality acrylic to ensure durability and luxury feel
Do you offer free delivery?
Yes, we provide free delivery on all orders
How do I know my order is confirm?
We’ll call you for confirmation
How are orders packaged?
We protect every order with bubble wrap for safe shipping
How do I assemble/install my decor?
We include an instruction card with every order
What if I need help or have questions?
Reach us on WhatsApp, email, Call or social media (Instagram, Facebook, TikTok)
What should I do if I receive a damaged product?
We ensure our products meets the highest quality standards. However, in rare cases, a replacement may be necessary. If you receive damaged product, please contact us on WhatsApp, email, call or social media (Instagram, Facebook, TikTok) with photos of the item & photos of the box, it arrived in, we will gladly send you a replacement, at no additional cost
What should I do if I receive a wrong product?
We ensure our products meets the highest quality standards. However, in rare cases, a replacement may be necessary. If you receive a wrong product, WhatsApp us your order details and a picture of the product you received. We will deliver the correct product and collect the wrong one
Can I exchange my order?
We don t have a return/exchange policy. We only have a replacement policy